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Terms
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Terms & Conditions

Please see this page for all of our terms and conditions regarding the use of our website. If you have any concerns or questions please do not hesitate to get in touch.

These terms and conditions outline the rules and regulations for the use of Alex C&C Training Website.

Alex C&C Training is located at:

106 Soundwell Road

Bristol

BS16 4RE

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Alex C&C Training website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to it.

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Cookies

We employ the use of cookies. By using the Alex C&C Training website you consent to the use of cookies in accordance with the Alex C&C Training privacy policy.

Most modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site

to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies. LicensUnless otherwise stated, Alex C&C Training and/or it's licence or own intellectual property rights for all material on Alex C&C Training. All intellectual property rights are reserved. You may view and/or print pages from www.alextrainingcc.com for your own personal use subject to restrictions set in these terms and conditions.

 

You must not:

Republish material from www.alextrainingcc.com Sell, rent or sub-license material from www.alextrainingcc.com Reproduce, duplicate or copy material from www.alextrainingcc.com

Redistribute content from Alex C&C Training (unless content is specifically made for redistribution).

  • Hyperlinking to our Content

  • The following organizations may link to our Web site without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@alextrainingcc.com.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator (Web address) being linked to; or

  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Alex C&C Training logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

-limit or exclude our or your liability for death or personal injury resulting from negligence;

-limit or exclude our or your liability for fraud or fraudulent misrepresentation;

-limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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Privacy
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Privacy Policy

Please see this page for all of our Privacy Policy information regarding the use of our website. If you have any concerns or questions please do not hesitate to get in touch.

 

Last updated Mai 31, 2023

Thank you for choosing to be part of our community at Alex C&C Training (“Company,” “we,” “us,” or “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@alextrainingcc.com.

This privacy notice describes how we might use your information if you:

•             Visit our website at https://www.alextrainingcc.com

•             Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to:

•             “Website,” we are referring to any website of those references or links to this policy

•             “Services,” we are referring to our Website, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. CONTROLS FOR DO-NOT-TRACK FEATURES

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. DO WE MAKE UPDATES TO THIS NOTICE?

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose To Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You:

We collect names; phone numbers; email addresses; mailing addresses; billing addresses; contact preferences; usernames; passwords; contact or authentication data; and other similar information.

Payment Data:

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

•             Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website(such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

•             Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

•             Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

•             To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

•             To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@alextrainingcc.com and be sure to include your name, testimonial location, and contact information.

•             Request feedback. We may use your information to request feedback and to contact you about your use of our Website.

•             To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.

•             To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

•             To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

•             To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

•             To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

•             To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

•             Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Website.

•             Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

•             To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

•             To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

•             To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS?” below).

•             Deliver targeted advertising to you. We may use your information to develop and display personalised content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on the following legal basis:

•             Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

•             Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

•             Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.

•             Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

•             Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

•             Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

•             Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

In Short:  We only share information with the following categories of third parties.

We only share and disclose your information with the following categories of third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“.

  • Google

  • Data Analytics Services

  • Data Storage Service Providers

  • Finance & Accounting Tools

  • Order Fulfilment Service Provider

  • Payment Processors

  • Performance Monitoring Tools

  • User Account Registration & Authentication Services

  •  Sales & Marketing Tools

  •  Retargeting Platforms

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at info@alextrainingcc.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

•             Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit www.alextrainingcc.com.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

•             Contact us using the contact information provided.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Alex Zlate, by email at info@alextrainingcc.com, by phone at 07853387043, or by post to:

Alex C&C Training

Alex Zlate

106 Soundwell Road

Bristol, Avon BS16 4RE

United Kingdom

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://www.alextrainingcc.com/contact/.

IF YOU WANT, YOU CAN ...

Image by Laurin Steffens
Cookie
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Cookie Policy

Please see this page for all of our Cookie Policy information regarding the use of our website. If you have any concerns or questions please do not hesitate to get in touch.

 

Last Updated May 31, 2023

This Cookie Policy explains how Alex C&C Training (“Company“, “we“, “us“, and “our“) uses cookies and similar technologies to recognise you when you visit our websites at https://www.alextrainingcc.com, (“Websites“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other informatio

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Alex C&C Training) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.alextrainingcc.com

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

 

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

These cookies enable us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual.

Provider: www.alextrainingcc.com

Analytics and customisation cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

Provider:              .www.alextrainingcc.com

Service: Google Analytics View Service Privacy Policy 

 

Purpose:              It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.

Provider:              .www.alextrainingcc.com

Service: Google Analytics View Service Privacy Policy 

 

Purpose:              Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.

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Provider:              www.alextrainingcc.com

Purpose:              Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.

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Service: Google Analytics View Service Privacy Policy 

Purpose:              Logs the details about the visitor’s computer and browser using Google Analytics Tracking Code. The cookie is a pixel tracker type and is only active during the browsing session.

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Purpose:              Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.

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Purpose:              Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server

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Country:              United States

Purpose:              Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.

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Purpose:              Bevat custom informatie die door de webdeveloper is ingesteld via de _setCustomVar methode in Google Analytics. Deze cookie wordt iedere keer geupdate als er nieuwe gegevens naar de Google Analytics server worden gestuurd.

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Purpose:              Used to monitor number of Google Analytics server requests

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Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

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Purpose:              YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.

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Purpose:              A session cookie used to check if the user’s browser supports cookies.

Provider:              .doubleclick.net

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Purpose:              Used to remember items a user has placed in a shopping cart and ensure that cart functionality works perfectly.It expires immediately a user leaves the site.

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Purpose:              Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.

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Purpose:              YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.

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Unclassified cookies:

These are cookies that have not yet been categorised. We are in the process of classifying these cookies with the help of their providers.

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What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@alextrainingcc.comor by post to:

Alex C&C Training

106 Soundwell Road

Bristol, Avon BS16 4RE

United Kingdom

Phone: 07853387043

IF YOU WANT, YOU CAN ...

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complain
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Complaints Procedure

We are very proud that in our company, we have never had any complaints and hopefully we will keep it this way.

However, if you are unhappy about any aspect of our services we would definitely rather hear about it so please use the information below to get in touch.

We are always looking to improve our service so if you have any feedback you wish to share, please ensure you let us know.

We take all complaints seriously and are committed to providing a professional, effective, and courteous training service to all our customers and training delegates. We appreciate though, that on occasion there may be a reason for complaint. If you are dissatisfied with any of our courses or Trainers, we want you to tell us. This will allow us to resolve your complaint, and try to ensure it does not happen again.

If you wish to make a complaint please follow the following procedure.. All our staff receives guidance on how to handle complaints.

How do I make my complaint?

You may be able to resolve your complaint by taking it up immediately with the individual trainer concerned, or by calling Alex C&C Training on 07853387043.

Alternatively please write to us at:

Alex C&C Training

106 Soundwell Road,

.

Bristol,

BS16 4RE

You should include in your complaint:

Your name and address (or company name and address if appropriate);

The name and date of the course you attended;

The name of the Training Instructor

Information outlining your cause of complaint;

The name, time and date of the person you wrote or spoke to previously if applicable;

Details about what has gone wrong or has not been handled properly;

Tell us what you expect from us to help resolve your complaint.

What will happen next?

We will respond in writing, within 5 working days of receiving your complaint. If this is not possible, we will send you an acknowledgement explaining why we cannot provide you with an immediate response, including details of when you can expect a full reply. We recognise that each complaint is different and that we will need to deal with each one in the most appropriate way. All complaints are logged in our database and then tracked to completion. What if I am not satisfied with the initial response?

We aim to provide a high standard of service but, unfortunately, there may be times when our customers have cause for complaint. If this happens you are entitled to expect any one, or a combination, of the following:

  • An apology;

  • An explanation;

  • An assurance that the same mistake will not happen again;

  • Details of the action we have taken to put things right.

  • You may also be entitled to financial compensation and/or alternative training courses/services. Compensation will depend on the circumstances, and any actual loss suffered or costs incurred. Each claim is considered on its own merit.

  • Training Evaluation and Feedback

One of the best ways we can continue to improve our service is by training evaluation, listening to, and responding to our customer views. We hope that there will not be cause for complaint, but if there is, we promise to act promptly to get early resolution. Our aim is to learn from any complaints, and improve the effectiveness of our courses and training techniques. Please also take the time to tell us when we get it right. If there is any specific part of our training course, course materials, Instruction techniques or Instructor that you found particularly effective, please let us know so that we can maintain our good practices.

IF YOU WANT, YOU CAN ...

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refund
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Refund Policy

Please see this page for all information regarding our refund policy and what steps to take should you need to request a refund for any of our courses.

If you have any questions or need additional advice regarding our refund policy please do not hesitate to get in touch.

1.1 Alex C&C Trainingreserves the right to cancel or reschedule courses without penalty or liability if there are bookings which it deems to be insufficient, or for reasons outside its control. Alex C&C Trainingwill try to notify participants as soon as reasonably possible if a course has to be cancelled or moved. We will always work with you to secure new dates that are convenient.

1.2 Once payment is made this is considered acceptance of our booking conditions and official registration on the course you have selected.

1.3 Rescheduling a booking date after a booking is made is treated the same as a cancellation and all cancellation and refund terms apply. This is due to the commitment made by instructors and venues to the original dates and the loss of earnings related to any changes.

Cancellation & Refund Policy

2.1 The Buyer can cancel their first aid course at any time.

•             A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 10 full days before the day of your course.

•             Between 10 days and 4 days prior to your course date then a 50% refund will be granted.

•             If within 3 full days prior of your booked course date then no refund will be granted.

2.2 Participant substitutions can be accepted, without charge, at any time provided that the substitute fulfills the course requirement.

Qualifications of Participants

3.1 Registrants on qualification courses should note that successful completion of such courses requires participants to demonstrate an understanding of the underlying principles and competence in the selection, administration and feedback of the techniques or equipment concerned. Whilst Alex C&C Training will make every reasonable effort to ensure a high standard of training and impartiality in such awards, no guarantee is given that every participant attending will receive such qualification.

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equality
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Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Equality Policy

Please see this page for all information regarding our equality policy & what we do at Alex C&C Training to ensure that every member of staff and every customer through our doors is treated equally.

If you have any questions or need additional advice regarding our refund policy please do not hesitate to get in touch.

Alex C&C Training is fully committed to encouraging equality and diversity among our first aid trainers and other staff and eliminating unlawful discrimination.

The aim is for our staff to be truly representative of all sections of society and our clients, and for each employee to feel respected and able to give their best.

Alex C&C Training– in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of clients or the public

The policy’s purpose is to:

  • Provide fairness, equality and respect for all in our staff, whether temporary, part-time or full-time.

  • Not unlawfully discriminate because of the Equality Act 2010 no-one will be discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation.

  • Avoid and oppose all forms of unlawful discrimination. This includes the following- terms and conditions of employment, dealing with grievances and discipline, in pay and benefits, dismissal, redundancy, parental leave, requests for flexible working, and selection for employment, promotion and training.

Alex C&C Training commits to:

  •  Encourage equality and diversity in the workplace as they are good practice.

  • Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes all staff at Alex C&C Training about their rights and responsibilities under the equality policy.

All staff have the responsibility as well as their employer that they can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, clients, suppliers and the public.

Take very seriously complaints of victimisation bullying, harassment and unlawful discrimination by fellow employees, clients, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

Any such behaviour will be dealt with as misconduct under the grievance and/or disciplinary procedures of Alex C&C Training and any appropriate action will be taken. Very serious complaints could amount to gross misconduct and lead to dismissal without notice

It should be noted that sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence

making opportunities for training and development and progress available to all its staff, who will be helped and encouraged to develop their full potential.

Reviewing its employment practices and procedures on a regular basis and make any necessary changes to include fairness and any changes in the law.

Our Clients Rights and Responsibilities;

You can expect to be treated with respect, courtesy and consideration at all times by our staff and we expect you to treat our staff in the same way.

You will not be discriminated against or treated less favourably in any way on the grounds of your religion, beliefs, age, gender, race, disability or sexual orientation.

The equality policy is fully supported by senior management.

For further information read our Privacy Policy

 

Feedback and Complaints;

We will deal with any complaints of discrimination quickly and in a constructive manner. Any feedback or complaints that we receive will be dealt with compassionately. We appreciate that this can be a difficult subject to talk about and individuals may feel uncomfortable but we are committed to providing a work environment where individuals feel empowered to come forward.

Please contact Alex Zlate if you have any concerns

07853387043

info@alextrainingcc.com

IF YOU WANT, YOU CAN ...

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covid
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

KEEPING EVERYONE SAFE

Our Covid Secure Approach

 

COVID Secure First Aid Training

(updated as of 01/11/2022)

 

Safeguarding Our Clients

We have extensive experience delivering training courses to people in all sectors including sectors of care and support.

We understand the potential risk to those around us and have taken various measures to keep everyone safe. All of our trainers and training locations follow guidance set out by our governing bodies and that of the government. Due to the nature of COVID19, information and guidance changes regularly but we endeavour to follow this information closely and adapt accordingly.

We have been operating “COVID safe” courses throughout the pandemic and are confident in the way we conduct our training.

We want you to feel comfortable training so should you have any queries please do not hesitate to contact us.

 

COVID Specific Training Processes:

•             Hand sanitising stations for use on arrival and throughout the session

•             It is not mandatory that you wear a mask during our training sessions however you are very welcome to keep yours on if this makes you more comfortable.

•             Changes to our teaching techniques for some of the practical activities and scenarios– your instructor on the day will take you through these details

•             We keep our training spaces well ventilated. (We provide blankets should it be a cold day outside).

•             Please respect other people’s personal space. Everyone deals with the stress of COVID restrictions differently and we want everyone to feel comfortable while training with us.

 

Refund Policy

For open course bookings, if you need to reschedule your course due to covid related reasons then our standard refund policy applies with the exception being, we are happy to reschedule your course at just 50% cost right up to the day of your original course booking.

If you simply wish to cancel your course then this would revert to our standard refund/cancellation policy. If you simply do not arrive on the day we reserve the right to charge a full course booking fee on a new date.

If you have a booking for a private group and you wish to cancel or move your course for COVID related issues then our normal refund/cancellation policy and time frames apply.

 

COVID19 Full Risk Assessment

Should you require detail on our COVID19 risk assessment please get in touch and we will be happy to provide our full breakdown.

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Quality
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

IF YOU WANT, YOU CAN ...

SOME USEFUL INFORMATION..

Our Quality Assurance

Please see this page for all information regarding quality assurance at First Aid Bristol.

If you have any questions please do not hesitate to get in touch.

Alex C&C Training follows the recommendations and guidelines of the HSE for all our first aid training courses. The content of all our first aid courses follows the guidelines of the HSE and are delivered in accordance with currently accepted standards for first ad practice, class sizes are appropriate and take account of the needs and capabilities of those undertaking any training.

All our instructors are fully qualified to a high standard and are up to date with all the latest HSE information and first aid technology. They have experience of real first aid emergencies and bring this to the classroom. Read more about our instructors on the about page

All our instructors have taken a first aid trainer course which includes first aid training to a high level and includes the level 3 award or above in Education and Training which also allows them to teach in any post 16 establishment. As part of good practice we keep them up to date with any changes that occur in first aid as recommended by the HSE. Some instructors hold the higher teaching award PGCE (Post Graduate Certificate in Education).

We have in place a system of quality assurance which all available to our clients to inspect if they wish. The competence of our trainers and assessors is regularly reviewed and we have a regular in-house training programme. We have a designated individual who takes responsibility for quality assurance, including assessment of the skills of trainers/assessors at least annually.

We have a documented course evaluation procedure that includes feedback from students after each course; a documented complaints procedure; a mechanism for retaining a detailed record of assessments for each student and store those records for a minimum of three years after completion of the course; sufficient quantity of well-maintained equipment that permits students to complete their training and assessment within the appropriate number of contact hours; where training is provided in blocks, these blocks should be not less than two hours in duration and ensure the candidate has completed the course and the assessment within a reasonable time frame, ie for 3-day FAW – 10 weeks, 2-day requalification FAW – 6 weeks, and EFAW – 3 weeks.

For candidates for training who have learning or communication difficulties we will make reasonable adjustments to accommodate their learning needs; where candidates have a disability, we will make reasonable adjustments during the period of training. However, at the formal (summative) assessment stages the candidate must demonstrate their first-aid competence without assistance of any kind.

Does the first-aid training course cover an appropriate syllabus?

First aid at work – we provide a syllabus as recommended by HSE. The training and assessment face-to face contact hours are at least 18 hours (not including breaks) over a minimum period of three days.

First aid at work requalification – we provide a syllabus covering the same topics as those in the initial first aid at work course. The training and assessment face-to-face contact hours are at least 12 hours (not including breaks) over a minimum period of two days.

Emergency first aid at work – we provide a syllabus covering the topics as recommended by HSE. The training and assessment face-to-face contact hours are at least six hours (not including breaks) over a minimum period of one day.

Emergency first aid at work requalification – the syllabus and duration of this course are the same as for the initial EFAW course, ie six hours, not including breaks.

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H&S
Alex CC Healthcare

078533 87043

Open Mon-Sun | 9am - 5pm

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SOME USEFUL INFORMATION..

Our H&S Health and Safety policy statement

Policy statement

Part 1: Statement of intent

This is the health and safety policy statement of:

Alex C&C Healthcare LTD  Trading name: Alex C&C Training 

Our health and safety policy is to:

  • Prevent accidents and cases of work-related ill health.

  • Manage health and safety risks in our workplace.

  • Provide clear instructions and information, and adequate training, to ensure employees are competent to do their work.

  • Provide personal protective equipment when required

  • Consult with our employees on matters affecting their health and safety

  • Provide and maintain safe equipment

  • Maintain safe and healthy working conditions

  • Implement emergency procedures, including evacuation in case of fire or other significant incident

  • Review and revise this policy regularly

Part 2: Responsibilities for health and safety

  • Overall and final responsibility for health and safety:

Alex Zlate (Operations Manager)

  • Day-to-day responsibility for ensuring this policy is put into practice:

Alex Zlate (Head Instructor)

To ensure health and safety standards are maintained/improved, the following people have responsibility in the following areas:

Alex Zlate – safety, risk assessments, consulting employees, accidents, first aid and work-related ill health

Alex Zlate  – monitoring, accident and ill-health investigation, emergency procedures, fire and evacuation

Alex Zlate  – maintaining equipment, information, instruction and supervision, training

All employees should:

  • co-operate with supervisors and managers on health and safety matters;

  • take reasonable care of their own health and safety; and

  • report all health and safety concerns to an appropriate person (as detailed above).

Part 3: Arrangements for health and safety

Risk assessment

  • We will complete relevant risk assessments and take action.

  • We will review risk assessments when working habits or conditions change.

Training

  • We will give staff and subcontractors health and safety induction and provide appropriate training.

  • We will provide personal protective equipment when working on events.

  • We will make sure suitable arrangements are in place for employees who work remotely.

Consultation

- We will consult staff routinely on health and safety matters as they arise and formally when we review health and safety.

Evacuation

- We will make sure escape routes are well signed and kept clear at all times. - Evacuation plans are tested from time to time and updated if necessary.

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Abstract Shapes
Alex CC Healthcare

We provide practical and engaging courses in Bristol, Bath, South West and all of the UK. All of our courses follow the guidelines set by the HSE and our Ofqual-regulated courses are accredited through Nuco and the FAA. As well as being trained to a very high level all of our instructors are also qualified teachers. At Alex C&C Training our goal is to raise the bar on training in the UK.

CONTACT INFO

Alex C&C Training is UK registered company with its registered office at – 106 Soundwell Road, Bristol

BS16 4RE

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